Privacy Policy

Last updated: April 2026

Hong Kong Zhong Wen Supply Chain Management Limited ("Roanbloom," "we," "us," or "our") operates the website roanbloom.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase.

1. Information We Collect

Information you provide directly:

  • Name, email address, mailing address, and phone number (when you place an order or create an account)

  • Payment information (processed securely by our payment providers — we do not store credit card numbers)

  • Communications you send to us (customer service inquiries, reviews)

Information collected automatically:

  • IP address, browser type, operating system, and device information

  • Pages visited, time spent on pages, and referring URLs

  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations, shipping updates, and receipts

  • Respond to your customer service requests

  • Send marketing communications (only with your consent — you can opt out anytime)

  • Improve our Site, products, and services

  • Prevent fraud and ensure security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share your data only with:

  • Payment processors (Shopify Payments, PayPal, Stripe) to process transactions

  • Shipping carriers (USPS, UPS) to deliver your orders

  • Email service providers (Klaviyo) to send communications you've opted into

  • Analytics providers (Google Analytics) to understand how our Site is used

  • Advertising platforms (Meta, Google) to show you relevant ads — using anonymized or aggregated data

  • Law enforcement if required by law or to protect our rights

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you'd like us to delete your information, please email us at support@roanbloom.com.

5. Cookies

Our Site uses cookies and similar technologies to:

  • Remember your preferences and shopping cart

  • Analyze Site traffic and usage patterns

  • Deliver targeted advertising

You can control cookies through your browser settings. Disabling cookies may affect your experience on our Site.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

  • Opt out of the sale of personal information (we do not sell your data)

California Residents (CCPA): You have the right to know what personal information we collect and to request its deletion. To exercise these rights, email support@roanbloom.com.

To opt out of marketing emails, click the "Unsubscribe" link at the bottom of any email.

7. Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes are posted constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Roanbloom Email: support@roanbloom.com Address: 27 Sarah Dr, Farmingdale, NY 11735