Refund policy

Roanbloom 365-Day Easy Return & Exchange Policy

Effective date: September 21, 2026

At Roanbloom, we want you to feel confident about your purchase. Eligible items may be submitted for a return or exchange within 365 days after delivery. Our 365-Day Easy Return program makes it simple to submit a request online and follow its progress. It does not mean that every return is free or automatically approved.

Eligibility and return window

The 365-day return window begins on the date the carrier marks your order as delivered. To be eligible, an item must be unworn, unwashed, undamaged, and unaltered. Please include original tags and packaging when they apply.

All requests are reviewed before return instructions are issued. Please do not send an item back until your request has been approved and you have received return instructions.

Starting a return or exchange

To begin, visit the Returns Center and enter your order number and the email address used for your order. Select the item you would like to return or exchange, choose a reason, and submit your request for review.

If your item is faulty, you received the wrong item, or it was damaged during shipping, please provide clear photos and relevant details with your request. We may ask for additional information so that we can review the issue properly.

Return shipping options

Once your request is approved, you may be offered one of the following options.

Prepaid return label. We may provide a prepaid return label. For standard returns, the actual cost of the return label will be deducted from your final refund. The amount shown during the request process may be an estimate; the final deduction is based on the actual label cost and the condition of the returned item.

Return with your own carrier. You may choose your own carrier and pay the carrier directly. Please keep your shipping receipt and tracking number. Enter the tracking number in the Returns Center when requested so that we can follow your return.

Verified order issues. We do not deduct return shipping costs when an approved request is due to a faulty or poor-quality item, an incorrect item received, or shipping damage. Please provide the requested photos and details when submitting your request.

Original delivery or outbound shipping charges paid with the original order are non-refundable.

Exchanges

Eligible items may be exchanged, subject to review and availability. Our exchanges are currently limited to another available size or color of the same product. If your requested size or color is unavailable, we will contact you with the available next steps after review.

Refunds

Refunds are issued to the original payment method after the returned item has been received and inspected. We aim to process approved refunds within 3–5 business days after inspection. Your bank or payment provider may need additional time to post the refund.

Your final refund may be different from the estimate shown in your request if a return-label cost applies or if an adjustment is needed after inspection. Original delivery or outbound shipping charges are not refundable.

Tracking your request

You can view the status of your return or exchange in the Returns Center. If you return an item with your own carrier, enter the tracking number as soon as it is available. We will send email updates as your request moves through review, return shipping, inspection, refund, or exchange fulfillment.

Need help?

Please contact support@roanbloom.com if you need help with a return or exchange. Include your order number and the email address used for the order so that we can assist you more quickly.