Return & Exchange Policy

We stand behind every piece we make. If you're not completely happy with your purchase, we'll make it right.

365-Day Returns

You have 365 days from the date of delivery to return any item for a full refund. No rush, no pressure — take your time.

This policy applies to orders shipped within the United States.

To be eligible for a return, items must be:

  • Unworn, unwashed, and unaltered

  • In original condition with tags attached

  • Free of pet hair, smoke odor, or stains

How to Start a Return

  1. Email us at support@roanbloom.com with your order number and the item(s) you'd like to return.

  2. We'll send you a prepaid return shipping label by email within 1 business day. Return labels are not included in the package.

  3. Pack your item(s) securely and drop off the package at any USPS location.

  4. Once we receive and inspect your return, we'll process your refund within 3–5 business days.

Refund Details

  • Refunds are issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.

  • Original shipping charges are non-refundable unless the return is due to our error (wrong item, defect, etc.).

  • We do not charge restocking fees.

Orders Under $40

For orders under $40, we offer a Keep It refund — you'll receive a full refund and you don't need to send the item back. Pass it along to a friend, donate it, or keep it as a backup.

Exchanges

We don't offer direct exchanges at this time. If you'd like a different size or style, simply return your item for a refund and place a new order.

Damaged or Defective Items

Received something damaged or defective? Email us at support@roanbloom.com with a photo of the issue. We'll send a replacement or issue a full refund — your choice, no return needed.

Return Address

Please use the prepaid return shipping label we send by email. The label will include the correct return address for your package.

Questions?

We're here to help. Reach out anytime at support@roanbloom.com.

We believe in our quality — that's why we give you a full year to decide. No fine print, no catch.